Customer service exec warns potential employees not to join company: 'They're planning to fire all of us'

Author image for Remy Millisky
Remy Millisky • Writer and Editor
Oct 20, 2025 3:00 PM EDT

A customer service executive is sounding the alarm for potential employees: do not board a sinking ship! 

The life of a call center rep seems difficult to say the least! It takes a certain kind of person to endure a long-term career as a call center worker. They're dealing with people who are annoyed at having some kind of issues, whether they're having tech problems or they're a customer who can't find an order. So their job is working with grouchy customers all day long, and that's just the beginning. As this person warns, there are zero breaks between calls. And there are a few problems that seem like major red flags as opposed to just everyday workplace annoyances. Like, this employee says that workers continually get paid late! You can't just pay your employees late all of the time — that's an insane way to operate a business! 

At least this person is detailing exactly how the experience went down, and warning others about the many pitfalls of this career path. It's not an easy gig, and someone's got to do it, but many people just burn out from this kind of work, and find that they're happier in another career field. 

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    Woman with blond hair smiles while holding earpiece in front of laptop next to lamp
    via Getty Images For Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

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    I currently work as a customer experience (CX) care executive for Flipkart through a BPO (Startek), and honestly, their service and internal processes are the worst I've ever seen. Here's the reality from the inside:
    via u/CowIcy1394
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    • No break between calls: We have 0 seconds of availability. As soon as one call ends, the next one lands. It's non-stop.
    via u/CowIcy1394
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    • Same issues, every day: Almost every customer issue is the same-delayed deliveries, fake reschedules by delivery agents, or cancellations marked as "attempts exhausted" when the delivery person
    via u/CowIcy1394
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    never even tried. • No real complaint system: Flipkart doesn't have any proper complaint option for fake reschedules. We're forced to tell customers it's due to "unexpected issues" even when we can
    via u/CowIcy1394
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    clearly see it's the delivery agent's fault. We have no authority to escalate or fix the root issue. • Our responses = chatbot responses: The replies we give as agents are basically the same as Flipkart's Al
    via u/CowIcy1394
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    chatbot. So customers feel like they're talking to a bot even when they reach a human. There's no real value we're allowed to provide.
    via u/CowIcy1394
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    • Extreme pressure for AHT (Average Handling Time): We're constantly under pressure to keep calls short, regardless of how complex the issue is. It's more about numbers than actually solving
    via u/CowIcy1394
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    problems. • Misleading feedback system: At the end of the call, we have to pitch for feedback. The system asks customers if their issue is resolved- Yes or No. If they say "Yes," we get a
    via u/CowIcy1394
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    positive rating. But most of the time, the issue isn't resolved and customers only say "Yes" to move on. And if they say "No," we get a negative response- even when it's Flipkart's fault, not ours. This affects
    via u/CowIcy1394
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    our performance reviews, incentives, and job security. • Delayed salary: Our salary is paid on the 7th of the next month for the previous month. That's already late. Recently, they extended our
    via u/CowIcy1394
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    contract by 15 days because of high call volume and said they'll pay this final salary 45 days after the contract ends. So basically, we work under pressure, and then have to wait over a month and a half for
    via u/CowIcy1394
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    our hard-earned money. It feels like a scam. • Broken promises on holidays and incentives: HR told us that for national holidays like August 15 and October 2, either we'd get paid leave or double pay.
    via u/CowIcy1394
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    Later, they said it would be marked as unpaid leave unless we logged in. So we logged in, expecting double pay, but got nothing. Just another false promise.
    via u/CowIcy1394
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    In the end, they're planning to fire all of us once this extension ends. No proper acknowledgment, no fair feedback system, no decent salary timeline. We give our time, energy, and mental health to manage frustrated customers and a broken
    via u/CowIcy1394
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    system—and in return, we get lies, pressure, and delayed payments. If anyone is planning to join Flipkart's CX process through a BPO like Startek, think twice.
    via u/CowIcy1394
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    Three adults in office setting, one woman sits staring at computer monitor, to her right a man uses mouse and looks at monitor, with one more man to the right
    via Arlington Research on Unsplash+

    The image does not depict the actual subjects of the story. Subjects are models.

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customer service firing employee fired employees overworked-employees
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